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1.
Tao of loyalty : winning with employees by Ajit Rao by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; Response ; 2006
Availability: Items available for loan: BHC Library (3)Call number: 658.314 RAO, ...

2.
Little book of big : customer satisfaction measurement by Ajit Rao and Subhash Chandra. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Sage ; 2012
Availability: Items available for loan: BHC Library (2)Call number: 658.812 RAO, ...

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