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21.
Call centers for dummies / by Real Bergevin. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai : Wiley, 2006
Availability: Items available for loan: BHC Library (1)Call number: 658.812 BER.

22.
Strategic Customer Management: Intergrating Relationship Marketing and CRM by
Edition: 1ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; Cambridge University ; 2013
Availability: No items available.

23.
Why my horse doesn`t smile : learn to serve your customer by Vivek Mehrotra and Neelesh Kapoor. by
Edition: 1ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; Viva Books ; 2010
Availability: Items available for loan: BHC Library (1)Call number: 658.812 MEH.

24.
Creating the strategy : Winning and keeping customers in b2b markets by Rennie Gould. by
Edition: 1ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Kogan Page ; 2012
Availability: Items available for loan: BHC Library (1)Call number: 658.812 GOV.

25.
Customer relationship management by R Shanthi. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Chennai ; MJP Publishers ; 2013
Availability: Items available for loan: BHC Library (1)Call number: 658.812 SHA.

26.
Customer relationship management : Concepts and Technologies by Francis Buttle and Stan Maklan by
Edition: 4ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Routledge Taylor and Francis Group ; 2021
Availability: Items available for loan: BHC Library (5)Call number: 658.812 BUT, ...

27.
Customer relationship management: a strategic approach to marketing by
Edition: 1ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; PHI Learning Private Limited ; 2007
Availability: Items available for loan: BHC Library (2)Call number: 658.812 MUK, ...

28.
Customer relationship management: concepts and technologies by
Edition: 4ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London ; Routledge Taylor and Francis Group ; 2021
Availability: Items available for loan: BHC Library (2)Call number: 658.812 BUT, ... Not available: BHC Library: Checked out (1).

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