TY  - BOOK
AU  - Evans, James R
AU  - Dean, James W
TI  - Total quality: management, organization, and strategy
SN  - 8131500543
U1  - 658.4013  
CY  - Australia
KW  - Management
KW  - Executive management
KW  - Quality management
KW  - Total Quality management
KW  - Total quality
ER  -