TY  - BOOK
AU  - Friedman, Nancy.
TI  - Customer service nightmares: : 100 tales of the worst experiences possible and how they could have been fixed
SN  - 817649612X
U1  - 658.812  
PY  - 2004///
CY  - New Delhi
PB  - Viva books private limited
KW  - Management
KW  - Marketing management
KW  - Sales management
KW  - Customer relations
KW  - Customer service
KW  - Nightmares
ER  -