Improving customer satisfaction, loyalty and profit : an integrated measurement and management system by Michael D Johnson and Anders Gustafsson.

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Material type: Text

TextPublication details: San Francisco; Jossey-Bass Publishers; 2000Description: 214pISBN:

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Holdings
Item type	Current library	Call number	Status	Notes	Date due	Barcode
Books	BHC Library	658.812 JOH (Browse shelf(Opens below))	Available	Management		88058

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