Customer service nightmares : 100 tales of the worst experiences possible and how they could have been fixed / by Nancy Friedman.

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TextPublication details: New Delhi : Viva books private limited, 2004.Description: 149 pISBN:

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Holdings
Item type	Current library	Call number	Status	Notes	Date due	Barcode
Books	BHC Library Central Library	658.812 FRI (Browse shelf(Opens below))	Available	Management		75818

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Previous	658.8 STE Marketing planning guide	658.804091734 KAS Rural marketing	658.81 SAL Sales and marketing	658.812 FRI Customer service nightmares : 100 tales of the worst experiences possible and how they could have been fixed	658.812 THO The Customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first	658.827 BEY Beyond branding	658.827 KUM Marketing and branding : the Indian scenario	Next

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